The Home Office produce a series of 60 second briefing documents. The latest series and updates have recently been released. They include:

1. Alcohol Strategy
2. Crime and Disorder Reduction Partnerships/Community Safety Partnerships
3. Cutting Crime: Crime Strategy 2008-11 & recent crime statistics
4. Customer Service
5. Drugs Strategy
6. Efficiency and Productivity Strategy
7. Equality and Diversity
8. Human Trafficking
9. Improving Criminality Information Management
10. Justice Seen, Justice Done
11. Neighbourhood Policing
12. Organised Crime
13. London 2012: Olympic and Paralympic games: Safety and Security
14. Police Authorities: Strengthening Accountability & Capability
15. Police Complaints, Conduct and Performance
16. Police Performance
17. Police Reform Programme
18. Police Survivors Benefits
19. Protective Services
20. Public Confidence Target
21. Reducing Police Bureaucracy
22. Review of Data Burdens
23. Review of Police Injury Benefits
24. Tackling Knives Action Programme
25. UKBA Crime Strategy
26. Value for Money
27. Vigilance Programme
28. Workforce Modernisation
29. Youth Crime Action Plan

I see Customer Service, I don’t see Citizen Focus. In fact having scan read all the documents I can’t see the phrase ‘citizen focus’ anywhere.

Citizen Focus is so much wider and organisationally inclusive than just a customer service approach, but as an agenda it is still fundamentally misunderstood across the service. Associated with neighbourhood policing by uniformed colleagues and with victims and witnesses by detectives, the cross organisational impact and relevance is rarely completely actioned or understood.

Perhaps it’s all got too difficult, timed out, perceived politically as yesterday’s agenda? Perhaps this is an early indicator and recognition of a  different, more narrowly focused, political performance agenda?

Health warning: Performance metrics come and go according to whim, fashion and the political landscape. Delivering great service, a service that’s personal, responsive and accessible, never goes out of style. I see lots of senior colleagues around the country obsessing about the performance numbers, I don’t see as many obsessing about the service that they provide.

Related posts:

1. Citizen Focus Command: a strange mix of Star Trek and NYPD Blue
2. Citizen Focus guide launched
3. It ain’t what you do it’s the way that you sell it…
4. Transformers getting it done…
5. Performance: It’s more than just chasing figures